Common Service Advantages
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Q: What are the service advantages?
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A: L.i.s mode for customers, the experience is not buying and selling, but leasing; Equipment procurement is not a one-time investment to reduce the pressure of operating cash flow.
Not a single service, but an all inclusive service; Customers rent at near cost prices and enjoy cost-effective services throughout the year.
Not traditional cooperation, but intelligent services; Different from the problems that the response of traditional cooperation to customers' needs lags behind and cannot be solved,
Intelligent services can solve customer problems more timely and efficiently.
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50. What are the characteristics of I. S mode (leasing intelligent solution)?
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A: I: master the cleaning process and results of oil fume purifier, avoid management blind spots, and bid farewell to the environmental protection problems caused by oil fume.
2： High cost performance product portfolio, flexible configuration according to the situation of the restaurant, and effectively solve the problem of oil fume.
3： Quality service experience (365 all year round + 24-hour immediate response) after-sales service projects are all inclusive.
Common Service Contents
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What are the service contents?
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A: Hello, l.i.s mode is different from the industry's traditional single purchase and sale mode from equipment to after-sales. It provides merchants with "intelligent solution" for leasing,
Including a full set of leasing and all inclusive services such as intelligent equipment + intelligent product + intelligent platform.
That is, customers enjoy elwalker intelligent services through leasing:
Intelligent equipment: provide a set of matching fume purifiers (bare metal)
Intelligent products (i.e. the standard service package provided by elwalker): Sales one-to-one full process housekeeper service and support door-to-door service.
The equipment shall be delivered to the site free of charge, and the Engineer shall provide standard services such as equipment commissioning, regular door-to-door routine inspection, regular cleaning and maintenance, all inclusive accessories, etc.
Intelligent platform: remote monitoring and diagnosis, big data management efficiency, real-time response and solution.
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What are the service processes?
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A: Hello, elwalker engineer "on site measurement > store oil fume measurement > equipment delivery scheme > equipment distribution > engineering installation > equipment power on commissioning > return visit use effect"
7-step service process. After formal use, elwalker engineers will conduct monthly equipment cleaning and maintenance, voltage commissioning, equipment surface cleaning, and provide maintenance accounts
Provide audio files and other services.
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What is the service standard?
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Hello, elwalker implements all inclusive service, and the engineers in the O & M demand quickly provide door-to-door service, so as not to affect the customer's business.
Common Service Policies
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Are the after-sales service teams self built and self operated?
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Hello, elwalker's after-sales service team are all employees of the company. They can work independently after a lot of training and assessment, and strive to provide the best service.
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What is the after-sales service standard?
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Hello, elwalker implements all inclusive service, and the engineers in the O & M demand quickly provide door-to-door service, so as not to affect the customer's business.
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What services are provided?
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Hello, l.i.s mode is different from the industry's traditional single purchase and sale mode from equipment to after-sales. It provides merchants with "intelligent solution" for leasing,
Including a full set of leasing and all inclusive services such as intelligent equipment + intelligent product + intelligent platform.
That is, customers enjoy elwalker intelligent services through leasing:
Intelligent equipment: provide a set of matching fume purifiers (bare metal)
Intelligent products (i.e. the standard service package provided by elwalker): Sales one-to-one full process housekeeper service and support door-to-door service.
The equipment shall be delivered to the site free of charge, and the Engineer shall provide standard services such as equipment commissioning, regular door-to-door routine inspection, regular cleaning and maintenance, all inclusive accessories, etc.
Intelligent platform: remote monitoring and diagnosis, big data management efficiency, real-time response and solution.
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What are the repair methods?
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Hello, customers can call 400-920-8716 for repair.
FAQ
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Q: Why does the l.i.s model need to pay a deposit?
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A: The use of l.i.s mode requires security deposit, which is a normal leasing mode to protect the responsibilities, obligations and risks of the lessee and the lessee. When the contract expires,
The deposit can be fully recovered after returning the equipment.
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Q: What about being reported after using l.i.s mode?
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A: · provide professional improvement methods
·Professionals cooperate and assist in handling
·Provide equipment related inspection certificates and certification certificates
·A maintenance certificate shall be issued every month during the lease period for inspection
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Q: What should be done if the machine is stolen or damaged during the use of l.i.s mode?
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A: The user shall fulfill the responsibility of safekeeping according to the contract. In case of theft or damage, please report the case to the public security organ and submit the relevant certificates about the report
Provide to elwalker and consider the responsibilities and obligations of both parties as appropriate. In this way, elwalker can provide equipment for its business use as soon as possible.
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Q: What are the precautions during the use of l.i.s mode?
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A: · professional cleaning and maintenance shall be carried out regularly every month
·Whether there is abnormal discharge inside the machine (continuous electric shock sound)
·Whether the pointer of ammeter is normal after startup (ammeter is an optional accessory)
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Q: What are the service characteristics of l.i.s mode?
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A: · professional consultation and evaluation
·Perfect customer management system
·GPS fleet positioning system to ensure rapid repair
·Regular maintenance by professional service team (free of charge during the lease term)
·Spare parts replacement and machine maintenance (free of charge during the lease term, except for man-made damage)
